Ecosystem
for the call center
  • Reduces administrative costs of operator management by up to 80%
EN
  • 1.5 times more efficient working time for operators
Torrow — is a cloud-based service for service businesses to interact with their customers.
Allows you to organize the processes of reception and set up the service of several thousand requests per day, providing simultaneous work with requests of several hundred specialists.
Increase the efficiency of operators by 1.5 times
Reduce personnel costs by up to 80%
Common application exchange platform for Call Center and serviced business
Call centre service requests
Support for all types of services of the serviced business
Call center operators get one interface for interaction with the served business
Automatic queuing of requests according to priority and service parameters
Requests for services of the serviced business
How it work
Without Torrow
With Torrow
at 1.5 efficiency
up to 80% expense
at 1.5 efficiency
up to 80% expense
Automatic accounting of free time and seats when signing up for services of a serviced business
Intelligent sealing of records for serviced business services
Flexible adjustment for different types of services of the serviced business
Fast start-up and step-by-step process improvement
Round-the-clock recording of clients for the services of the serviced business without unnecessary interaction
Businesses send applications to the Call Center with customer contacts to contact and sell services
Torrow queues requests according to priority and processing time
The operator takes the request from the Torrow queue and interacts with the customer
The operator records the customer for the services of the serviced business in Torrow, closing or cancelling the application
Torrow builds reports on operators' performance for the served business and Call Center
Document
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